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Our Booking Policies
The fine print, made simple—so you know exactly what to expect!
Cancellation
& Refund
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Event Cancellation: Clients must notify us in writing if they need to cancel their event. Cancellations made [X days/weeks] prior to the event will be eligible for a partial refund, subject to administrative fees. Cancellations within [X days/weeks] of the event will not be eligible for a refund.
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Refunds: Deposits are non-refundable but may be transferable to a future event, at our discretion.
Payment
Policy
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A [percentage] deposit is required at the time of booking to secure your event date.
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Final payment is due [X days/weeks] before the event. Late payments may incur additional fees.
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Payments can be made via [accepted payment methods, e.g., credit card, bank transfer, etc.].
Privacy
Policy
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We are committed to protecting your privacy. Any personal or event-related information shared with us will be used solely for the purpose of planning and executing your event.
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We will not share your information with third parties without your consent, except as necessary to fulfill your event requirements.
Code of
Conduct
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We strive to create safe, inclusive, and respectful environments at all events. We expect clients, vendors, and guests to uphold this standard.
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SOLID reserves the right to withdraw services in cases of inappropriate behavior or unsafe conditions.